print a self-test report
If you are experiencing problems with printing, print a Self-Test Report before you
replace the print cartridges. This report provides useful information about your
print cartridges, including status information.
1
Press
Setup
.
2
Press
1
, then press
4
.
This selects Print Report, and then selects Self-Test Report.
The HP Officejet prints a Self-Test Report, which might indicate the source
of the printing problem.
Print Report
1: Last Transaction
2: Fax Log
3: Speed Dial List
4: Self-Test Report
5: Automatic Reports Setup
hp officejet 5500 series
chapter 8
62
maintain y
our hp o
ff
icejet
Check the Self-Test Report for streaking or white lines. Make sure that there
is a solid black bar and three solid color bars. The bars should have even
consistency and extend across the page.
–
If color bars are missing, this might indicate that the tri-color print
cartridge is out of ink. You might need to replace the print cartridge.
For more information on replacing print cartridges, see
replace the
print cartridges
on page 63.
–
Streaks might indicate clogged nozzles or dirty contacts. You might
need to clean the print cartridges. For more information on cleaning the
print cartridges, see
clean the print cartridges
on page 67. Do not
clean with alcohol.