HP Officejet 5510 - software and hardware installation troubleshooting

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If any of these things did not occur, there might be a problem with the installation.
To check the installation on a PC, verify the following:

•

Double-click the HP Officejet and make sure the essential icons (scan
picture, scan document, send fax, and hp gallery) appear in the
HP Director. If the essential icons do not appear immediately, you might
need to wait a few minutes for the HP Officejet to connect to your
computer. Otherwise see below.

•

Open the Printers dialog box and check to see that the HP Officejet is
listed.

Look at the system tray for an HP Officejet icon. This indicates that the
HP Officejet is ready. The HP Officejet icon normally appears in the lower-right
corner of the desktop in the Task Tray.

software installation troubleshooting

Use this section to solve any problems you might encounter while installing the
HP Officejet software.

Task Tray

problem

possible cause and solution

When I insert the CD-
ROM into my
computer's CD-ROM
drive, nothing
happens

If nothing appears on your computer screen after you insert the
HP Officejet 5500 Series CD-ROM into your computer’s CD-ROM drive:

1

From the Windows

Start

menu, choose

Run

.

2

In the Run dialog box, enter

d:\setup.exe

(if your CD-ROM drive is

not assigned to drive letter d, use the appropriate drive letter), then
click

OK

.

The minimum system
checks screen
appears during
installation

If the minimum system checks screen appears, your system does not meet
the minimum requirements to install the software. Click

Details

to see

what the specific problem is. Then correct the problem before attempting
to install the software.

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A red X appears on
the USB connect
prompt

If a red X appears on the USB connect prompt, follow these steps:

1

Verify that the front panel cover is firmly attached, then unplug the
HP Officejet and plug it in again.

2

Verify that the USB and power cables are plugged in.

3

Verify that the USB cable is set up properly as follows:

–

Unplug the USB cable and plug it in again.

–

Do not attach the USB cable to a keyboard or non-powered
hub.

–

Verify that the USB cable is 3 meters or less in length.

–

If you have several USB devices attached to your computer, you
might want to unplug the others during the installation.

4

Continue with the installation and reboot the computer when
prompted. Then open HP Director and check for the essential icons
(scan picture, scan document, send fax, and hp gallery)

5

If the essential icons still do not appear in HP Director, remove the
software and then reinstall it as described in

Some of the icons are

missing in the HP Director

on page 114.

I received a message
that an unknown error
has occurred

If you receive an unknown error message, try to continue with the
installation. If that doesn’t work, discontinue the installation and try to
begin the installation again.

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Some of the icons are
missing in the
HP Director

If the essential icons (scan picture, scan document, send fax, and HP
Gallery) do not appear, your installation might not be complete.
If your installation is incomplete, you might need to uninstall and then
reinstall the software. Do not simply delete the HP Officejet program files
from your hard drive. Be sure to remove them properly using the uninstall
utility provided in the HP Officejet program group.

to uninstall from a Windows computer

1

Disconnect your HP Officejet from your computer.

2

On the Windows task bar, click

Start

,

Programs

All Programs

(XP),

Hewlett-Packard

,

hp officejet 5500 series

,

uninstall software

.

3

Follow the directions on the screen.

4

If you are asked whether you would like to remove shared files,
click

No

.

Other programs that use these files might not work properly if the
files are deleted.

5

After the program finishes removing the software, disconnect your
HP Officejet, and restart your computer.

Note:

It is important that you disconnect your HP Officejet before

restarting your computer.

6

To reinstall the software, insert the HP Officejet 5500 Series
CD-ROM into your computer’s CD-ROM drive, and follow the
instructions that appear on the screen

7

After the software is installed, connect the HP Officejet to your
computer. Turn on the HP Officejet using the On button. To
continue with the installation, follow the onscreen instructions and
the instructions provided in the Setup Poster that came with your
HP Officejet.
After connecting and turning on your HP Officejet, you might have
to wait several minutes for all of the Plug and Play events to
complete.
When the software installation is complete, you will see a Status
Monitor icon in the System Tray.

8

To verify that the software is properly installed, double-click the
HP Director icon on the desktop. If the HP Director shows the key
icons (scan picture, scan document, send fax, and HP Gallery), the
software has been properly installed.

problem

possible cause and solution

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Some of the icons are
missing in the
hp director
(continued)

to uninstall from a Macintosh computer

1

Disconnect the HP Officejet from your Macintosh.

2

Double-click the

Applications:HP All-in-One Software

folder.

3

Double-click

HP Uninstaller

.

4

Follow the onscreen instructions.

5

After the software is uninstalled, disconnect your HP Officejet, and
restart your computer.

6

To reinstall the software, insert the HP Officejet 5500 Series
CD-ROM into your computer’s CD-ROM drive.

Note:

When reinstalling the software, follow the instructions in the

Setup Poster. Do not connect the HP Officejet to your computer until
after you have completed the software installation.

7

On the desktop, open the CD-ROM, double-click

hp all-in-one

installer

, and follow the instructions that appear.

The fax wizard does
not start

If the fax wizard does not start automatically, launch the fax wizard as
follows:

1

Start

HP Director

in the Hewlett-Packard folder on the Windows

Start

menu.

2

Click the

Settings

menu, and select

Fax Settings and Setup

and

then

Fax Setup Wizard

.

The registration screen
does not appear

If you wish to register your HP Officejet but the registration wizard does
not automatically appear, launch the Product Registration program in
the HP folder on the Windows

Start

menu.

The Digital Imaging
Monitor does not
appear in the Task
Tray

If the Digital Imaging Monitor does not appear in the Task Tray, wait
several minutes. If it still doesn’t appear, click HP Director to check
whether or not essential icons are there. For more information, see

Some of the icons are missing in the HP Director

on page 114.

The Task Tray normally appears in the lower-right corner of the Windows
desktop.

problem

possible cause and solution

HP Digital
Imaging Monitor
icon

Task Tray

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hardware installation troubleshooting

Use this section to solve any problems you might encounter while installing the
HP Officejet hardware.

problem

possible cause and solution

I received a message
on the front panel
display to attach the
front panel cover

This might mean the front panel cover is not attached, or it is attached
incorrectly. Make sure that you attach the bezel as described below
and that it is firmly in place.

1

Align the larger front panel cover over the buttons on the top of
the HP Officejet and snap it into place.

2

Align the smaller front panel cover over the buttons on the front of
the HP Officejet and snap it into place.

3

Make sure all the buttons can move freely.

larger cover

smaller cover

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The front panel displays
the wrong language

The HP Officejet has been set up with the incorrect language or
country/region. Usually, you set the language and country/region
when you first set up the HP Officejet. However, you can change these
settings at any time by using the following procedure:

1

Press

Setup

.

2

Press

6

, then press

3

.

This selects Preferences and then selects Set Language &
Country/Region.
After starting the routine, the following prompt is presented on the
front panel display:
Press 11 for English?
If you want to change the language to English, enter 11 using
the keypad, or you can also scroll through the countries/regions
using

or

. Otherwise, wait for five seconds and the

display changes automatically to the next available language.
When you see the language you want, enter its two-digit number
using the keypad.

3

When prompted to confirm the language, press

1

for Yes or

2

for

No.
You are prompted with all the countries/regions for the selected
language. You can also scroll through the countries/regions
using

or .

4

Using the keypad, enter the two-digit number for the desired
country/region.

5

When prompted, press

1

for Yes or

2

for No.

6

You can confirm the language and country/region by printing a
Self-Test Report, as follows:
a. Press

Setup

.

b. Press

1

, then press

4

.

This selects Print Report, and then selects Self-Test Report.

I received a message
on the front panel
display to align the
print cartridges

The HP Officejet prompts you to align cartridges every time you install
a new print cartridge. For more information, see

align the print

cartridges

on page 65.

My HP Officejet does
not power on

If the HP Officejet does not power on, make sure each connection from
the power outlet to the HP Officejet is firmly connected, and wait a few
seconds for the HP Officejet to power on. Also, if the HP Officejet is
plugged in to a power strip, make sure the strip is turned on.

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The HP Officejet does
not print

First check to see whether the print cartridge is out of ink. To do this,
see

print a self-test report

on page 61.

However, before you do this, check the print cartridge to make sure you
have properly removed its packaging. Being careful not to touch the
copper contacts or ink nozzles, make sure you have gently pulled the
pink tab to remove the plastic tape.

If you determine that you need to replace a print cartridge see

replace

the print cartridges

on page 63.

I received a message
on the front panel
display about a paper
jam or a blocked
carriage

If either a paper jam or blocked carriage error message appears in the
front panel display there might be some packing material inside the
HP Officejet. Lift open the print-carriage access door to expose the
print cartridges and remove any packing material or other items that
do not belong there.

problem

possible cause and solution