hp instant share troubleshooting
Basic HP Instant Share troubleshooting topics are covered in the table below.
Once you access the HP Instant Share website, online help is provided for any
error messages encountered.
I hear static on my
telephone line ever
since I connected the
HP Officejet
(continued)
*
This possible cause/solution applies only in the countries/regions that
receive a 2-wire phone cord in the box with the HP Officejet, including:
Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,
Taiwan, Thailand, USA, Venezuela, and Vietnam.
•
Using a telephone line splitter could affect the sound quality of your
phone line, causing static. Try removing the splitter and connecting
the HP Officejet directly to the telephone wall jack.
problem
possible cause and solution
error message
possible cause and solution
Can’t connect to the
Internet
Your computer is unable to connect to the HP Instant Share server after
the Go Online screen appears.
•
Check your Internet connection and make sure you are online.
•
If you are behind a firewall, verify that your browser proxy settings
are correct.
HP Instant Share
Service temporarily
unavailable
The HP Instant Share server is currently down for maintenance.
•
Try connecting again later.
125
index
Numerics
4 by 6 inch (10 by 15 cm)
borderless photos
copy,
22
fit to page,
24
load paper,
15
A
align ink cartridge,
117
align print cartridge,
65
,
117
answering machine
set up with voice/fax line,
100
set up with voice/fax/PC
modem line,
102
attaching the front panel,
116
attaching the USB cable,
119
automatic document feeder,
1
load originals,
9
paper capacity,
82
automatic fax reports,
43
B
backup fax reception,
51
Best copy setting,
20
blocked carriage,
118
borderless photos
copy,
22
C
cancel
copy,
29
fax,
52
print,
55
scan,
32
scheduled fax,
37
cartridges
align,
65
check ink level,
61
clean,
67
clean contacts,
68
handle,
62
order,
57
replace,
63
self-test report,
61
CD-ROM,
112
clean
exterior,
60
glass,
59
lid backing,
60
print cartridge contacts,
68
print cartridges,
67
color
enhance photos,
28
faxes,
35
intensity,
27
contrast, fax,
45
copy,
19
black and white,
21
borderless photo,
22
cancel,
29
color,
22
default settings,
20
enlarge,
24
fit to page,
24
legal to letter,
26
number of copies,
23
paper size,
17
paper type,
17
photos, enhance,
28
quality,
20
reduce,
26
speed,
20
text, enhance,
27
washed out original,
27
country setup,
117
customer support,
71
Australia,
74
contact,
71
North America,
72
outside U.S.,
72
warranty,
77
website,
71
D
darken
copies,
27
faxes,
46
photos,
28
date, set,
50
declaration of conformity
(European Union),
89
(U.S.),
90
default settings
change for copy,
20
change for print,
54
fax,
47
restore factory defaults,
69
digital imaging monitor,
115
digital subscriber line (DSL),
93
distinctive ringing,
50
E
empty print cartridge,
118
envelopes
load,
14
environment
energy consumption,
84
environmental product
stewardship program,
84
inkjet supplies recycling,
85
material safety data sheets,
85
ozone production,
84
paper use,
85
plastics,
85
protecting,
84
recycling program,
85
environmental specifications,
84
error correction mode (ECM),
49
essential icons,
113
essential icons missing,
114
F
factory defaults, restore,
69
Fast copy setting,
20
fax,
33
answer ring pattern,
50
backup fax reception,
51
busy,
47
cancel,
52
cancel forward,
48
cancel scheduled,
37
confirm,
34
contrast,
45
date and time,
50
defaults,
47
digital subscriber line (DSL),
93
distinctive ringing,
50
error correction mode
(ECM),
49
fax specifications,
83
index
hp officejet 5500 series
126
forward,
48
header,
41
monitor dialing,
37
paper size,
17
,
51
photos,
35
poll to receive,
41
problems sending and/or
receiving faxes,
120
,
121
,
122
,
123
problems with answering
machines,
123
problems with static on the
phone line,
123
pulse dial,
51
receive,
38
receive automatically,
39
receive manually,
39
,
40
redial busy or unanswered
numbers,
47
reduce automatically,
49
reports,
42
reprint,
52
resolution,
45
rings to answer,
39
schedule,
36
send,
34
send a color fax,
35
send from memory,
37
send manually,
37
,
38
set up distinctive ring line,
96
set up DSL line,
106
set up office equipment,
91
set up separate fax line,
95
set up shared voice/fax
line,
97
set up with fax/PC modem
line,
98
set up with voice/fax/
answering machine line,
100
set up with voice/fax/PC
modem line,
99
set up with voice/fax/PC
modem/answering
machine line,
102
set up with voice/fax/PC
modem/voice mail line,
104
set up with voice/fax/voice
mail line,
103
setup,
91
speed dial,
36
speed-dial entries, add,
44
speed-dial entries, delete,
45
tone dial,
51
unanswered,
47
volume,
49
fax setup
troubleshooting,
119
fax wizard does not start,
115
FCC requirements,
86
FCC statement,
86
fit to page,
24
forward faxes
cancel,
48
set up,
48
front panel,
1
enter text,
42
menus,
4
overview,
2
prompt delay,
70
scroll speed,
69
front panel display,
116
set language,
117
G
glass, clean,
59
greeting cards,
16
H
help,
ix
HP customer support,
71
HP Director
e-mail option access
(Macintosh),
110
HP Instant Share access
(Windows),
108
HP distribution center,
75
HP Instant Share
access in Windows,
108
overview,
107
simplified approach,
107
use a scanned image,
108
HP Officejet
front panel,
2
maintain,
59
menus,
4
office setup,
91
overview,
1
parts,
1
prepare to ship,
74
return,
78
I
icons missing,
114
ink
check level,
61
ink cartridge,
117
ink cartridge empty,
118
ink cartridges. see print
cartridges
installation fails,
113
installation incomplete,
114
installing software,
112
K
keypad, enter text,
42
L
labels
load,
16
language setup,
117
lid backing, clean,
60
lighten
faxes,
46
load
envelopes,
14
originals in automatic
document feeder,
9
originals on glass,
11
paper,
12
photo paper,
15
M
maintenance,
59
align print cartridges,
65
check ink level,
61
clean exterior,
60
clean glass,
59
clean lid backing,
60
clean print cartridge
contacts,
68
clean print cartridges,
67
replace print cartridges,
63
restore factory defaults,
69
self-maintenance sounds,
70
self-test report,
61
set scroll speed,
69
manual fax reports,
43
memory
reprint faxes,
52
menu overview,
4
minimum system requirements,
112
modem. See PC modem
monitor dialing,
37
N
Normal copy setting,
20
number of copies
copy,
23
O
officejet overview
index
reference guide
127
use HP Director software,
4
order
media,
57
print cartridges,
57
P
paper
avoid jams,
18
legal to letter copy,
26
load,
9
load in input tray,
12
load originals,
9
load other types,
16
load photo,
15
order,
57
paper sizes,
82
recommended,
16
size, set,
17
size, set for fax,
51
type, set,
17
paper jam,
118
paper specifications,
81
paper-tray capacities,
81
PC modem
set up with fax line,
98
set up with voice/fax line,
99
set up with voice/fax/
answering machine line,
102
phone numbers, customer
support,
71
photo paper
load,
15
photos
borderless copies,
22
enhance copies,
28
fax,
35
fit to page,
24
physical specifications,
83
poll to receive fax,
41
power specifications,
83
powering on,
117
print,
53
cancel,
55
change current settings,
54
change default settings,
54
fax reports,
42
faxes in memory,
52
from software,
53
print options,
54
self-test report,
61
print cartridge,
117
print cartridge empty,
118
print cartridges
align,
65
check ink level,
61
clean,
67
clean contacts,
68
handle,
62
order,
57
replace,
63
self-test report,
61
print margin specifications,
82
printing error,
118
prompt delay, set,
70
pulse dial,
51
Q
quality
copy,
20
R
receive faxes,
38
red X on USB screen,
113
redial fax,
47
reduce faxes to fit,
49
reduce/enlarge copies
fit to page,
24
resize to fit letter,
26
registration screen does not
appear,
115
regulatory notices,
85
Canadian statement,
87
declaration of conformity
(European Union),
89
declaration of conformity
(U.S.),
90
European Economic Area,
88
FCC requirements,
86
FCC statement,
86
German statement,
88
Korea statement,
89
notice to users in Canada,
88
regulatory model
identification number,
85
reinstalling on a Macintosh,
115
reinstalling software,
114
replace print cartridges,
63
reports
fax, automatic,
43
fax, manual,
43
self-test,
61
reprint faxes in memory,
52
resolution
fax,
45
restore factory defaults,
69
return your HP Officejet,
78
ring, answer pattern,
50
rings to answer fax,
39
S
scan,
31
cancel,
32
from front panel,
31
high resolution,
31
scan specifications,
83
scroll speed,
69
self-test report,
61
send a photo
Macintosh,
109
use a scanned image,
109
send faxes,
34
set
language and country,
117
print options,
54
settings
country and language,
117
setup
fax,
91
setup, fax,
91
ship your HP Officejet,
74
software,
112
print from,
53
sounds, adjust fax,
49
sounds, self-maintenance,
70
speed
copy,
20
front panel prompt delay,
70
front panel scroll,
69
speed dial entries
add,
44
delete,
45
overview,
44
send fax with,
36
stop
copy,
29
fax,
52
print,
55
scan,
32
scheduled fax,
37
subscriber identification code,
41
support services,
71
T
technical information
automatic document feeder
paper capacity,
82
environmental
specifications,
84
index
hp officejet 5500 series
128
fax specifications,
83
paper sizes,
82
paper specifications,
81
paper-tray capacities,
81
physical specifications,
83
power specifications,
83
print margin specifications,
82
scan specfications,
83
telephone line with multiple
numbers,
50
telephone numbers, customer
support,
71
text
enhance on copies,
27
enter on keypad,
42
time, set,
50
tone dial,
51
troubleshooting
fax setup,
119
hardware and software
installation,
111
hardware installation,
116
HP Instant Share setup,
124
HP Instant Share use,
124
installation,
111
operations,
124
software installation,
112
U
uninstalling from a Macintosh,
115
unknown error message,
113
USB cable,
113
,
119
USB cable installation,
119
V
voice mail
set up with voice/fax line,
103
set up with voice/fax/PC
modem line,
104
volume, adjust fax,
49
W
warranty,
77
duration,
77
express,
77
service,
77
statement,
78
upgrades,
77
Visit the hp officejet information center
It has everything you need to get the most value from your HP Officejet.
•
Technical Support
•
Supplies and Ordering Information
•
Project Tips
•
Ways to Enhance Your Product
www.hp.com/support
© 2003 Hewlett-Packard Company
Printed on recycled paper.
Printed in the U.S.A., Mexico, Germany, Singapore, or Malaysia.
*Q3434-90160*
*Q3434-90160*
Q3434-90160